Frequently asked questions
Everything you need to know about Cloudbrand.
What is Cloudbrand?
Cloudbrand is an affordable white-label file sharing platform that lets you share files under your own brand and get paid for your work. Instead of sending generic Dropbox, Box, or WeTransfer links, you deliver and sell files through your own branded portal. Your logo, your colors, your domain – creating a professional impression while protecting your deliverables until payment is received.
Who uses Cloudbrand?
Cloudbrand serves professionals and businesses who want more control over their file sharing experience: designers, photographers, consultants, agencies, content creators, and educators. Unlike standard cloud storage, Cloudbrand lets you create a fully branded experience that builds your reputation with every interaction. You can share files professionally, lock content until payment, sell digital products, and manage client deliveries – all through what appears to be your own custom platform.
How is Cloudbrand different from Dropbox, Box or WeTransfer?
Unlike standard file sharing services that promote their own brands, Cloudbrand is fully white-label and includes monetization features. Your clients interact with your brand throughout the entire process – from notification emails to download pages.
Key differences:
– Complete white-labeling (your domain, logo, colors)
– Lock files until payment is received
– Sell digital products directly to customers
– Track when files are viewed and downloaded
– No per-user fees or recipient limitations
– Built-in brand asset management with beautiful brand pages
– Recipients don’t need accounts to download files
With Cloudbrand, you’re not just storing files – you’re creating a professional delivery experience that builds your business reputation and opens new revenue opportunities.
How do file payment features work?
With an active subscription and custom domain, simply connect your existing Stripe account and select which files or folders to monetize. Set your price, choose your currency, and decide whether to share with specific recipients or make publicly available for purchase.
All payments go directly to your Stripe account – Cloudbrand takes no commission. We provide:
– Beautiful receipts and invoices
– Automatic file unlocking after payment
– Client portal access for your customers
– Team sharing capabilities for your clients
– Coupon and discount management
– Direct refund handling
Do you offer lead magnet features?
Yes, with Cloudbrand you can collect emails and give access to $0 products. Users who sign up are stored directly in your Stripe account as free customers (no payment method required). You can export these leads for marketing emails or other automations. Lead magnets require an active Stripe account.
Which currencies can I charge in?
You can charge in any currency Stripe supports. Create products in different currencies based on your market needs. Reporting will display in your workspace’s primary currency, but you can sell in multiple currencies simultaneously.
Can I use Cloudbrand payments outside Stripe-supported countries?
Currently, Cloudbrand payments work only in Stripe-supported regions. We plan to add PayPal, Razorpay, and Paystack as we grow.
Can I use my own domain?
Yes, Pro and Business plans allow custom domains (e.g., files.yourbusiness.com) and send email notifications from your domain instead of cloudbrand.io. Free plans include a Cloudbrand subdomain (e.g., your-name.cloudbrand.io).
Only one custom domain is allowed per workspace.
Can I have multiple workspaces?
Cloudbrand is focused specifically on professional file sharing and brand management. For project management functionality, check our sister product ProRequests.com – a ticket management system built by the same team. ProRequests allows agencies to receive and manage client requests, complementing Cloudbrand’s file sharing capabilities.
Do you have project and task features?
Cloudbrand is focused specifically on professional file sharing and brand management. For project management functionality, check our sister product ProRequests.com – a ticket management system built by the same team. ProRequests allows agencies to receive and manage client requests, complementing Cloudbrand’s file sharing capabilities.
Do my recipients need to sign up?
No, people you share files with can download them without creating accounts. Unlike WeTransfer or Dropbox, where recipients often need accounts to save files, with Cloudbrand you control whether accounts are required. For public sharing, anyone with the link can access and download files.
Can I transfer files to multiple recipients?
Yes, you can transfer files to multiple specific recipients or share publicly with password protection.
Do you have features to protect my files?
Yes, files can be protected with restricted access, password protection, and expiration dates. You control how and with whom you share your files.
How secure is Cloudbrand?
Yes, files can be protected with restricted access, password protection, and expiration dates. You control how and with whom you share your files.
Can I request files from my clients?
Yes, you can create branded file request pages for specific recipients or make them public. Clients can easily upload files to you through a professional, branded experience.
Can I use Cloudbrand for personal use?
While Cloudbrand is built for business use, you can use it for personal file sharing if you want a more professional way to share files. Its features are designed with professional use cases in mind.
Why do I need a business email to sign up?
Cloudbrand is strictly business-oriented. Payment processors like Stripe have strict requirements for file storage platforms. Using business email verification helps us maintain platform integrity and reduce risk while providing you with a secure environment.
How many users can I have?
Cloudbrand offers generous user limits:
– All plans: Unlimited recipients
– Free plan: 1 team member
– Pro plan ($29/mo): 10 team members
– Business plan ($59/mo): Unlimited team members
While competitors charge $16-50 per user, you’ll pay less than $3 per user on Pro and $0 per user on Business, making Cloudbrand the most cost-effective option. You can assign different roles to control who can upload files, access client information, and adjust settings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express.
How does your pricing work?
We offer monthly pricing: $29/mo for Pro (3TB storage, all features) and $59/mo for Business (6TB storage, unlimited team, all features). We provide 2 months free with annual payment and occasionally offer discounts or lifetime plans. Check our pricing page for current offers.
What happens if I exceed my storage limit?
If you reach your storage limit, you’ll need to either delete old files or upgrade your plan. We won’t suspend your account or delete your files. For consistent overages, we’ll contact you about a better-suited plan. We never charge unexpectedly for overages.
How secure is Cloudbrand?
Extremely secure. We built Cloudbrand on Cloudflare’s military-grade infrastructure – the same technology trusted by major enterprises worldwide. Your files are protected with end-to-end encryption, and our security measures comply with industry standards.
Your data is primarily hosted on Cloudflare’s secure infrastructure, utilizing their military-grade data centers in both European Union and United States regions. For additional protection, we maintain a comprehensive backup system through Backblaze’s data centers, also located in the EU and US. Our redundant storage approach ensures:
– Primary data hosting on Cloudflare’s enterprise infrastructure
– Secondary backup storage on Backblaze’s secure data centers
– Secure transfer protocols managed by SimpleBackups
– Strict access controls and monitoring
– Regular backup verification
– Security compliance audits
This dual-provider approach provides robust data protection and business continuity, ensuring your data remains safe and accessible even in extraordinary circumstances.
Are you GDPR compliant?
Yes, we follow GDPR requirements through secure data handling, processing agreements, and data export tools. We process data in EU-based servers, provide transparency in our privacy policy, and offer tools for data subjects to exercise their rights.
I bought a lifetime deal on Stack Social, Deal Mirror, AppSumo, etc. How do I redeem my access?
Thank you for purchasing early access through one of our partners! First, sign up for a free Cloudbrand account, then go to the billing page of your workspace to enter your code. Your account will be instantly upgraded to the purchased plan.
Can I upgrade my lifetime deal plan?
Yes, we offer upgrades for lifetime deals through custom invoicing. Since lifetime plans aren’t stackable, contact us directly for upgrade pricing comparable to your original purchase. We’re happy to help you expand your storage or features.
How does support work?
We answer email and chat inquiries within 1-2 business days, prioritizing paid accounts.
Who owns and runs Cloudbrand?
Cloudbrand was founded by Santhia Roo at Tarkle, Inc., a startup studio that also operates Reel Unlimited and ProRequests. Follow our journey on X.
What if I have more questions?
Contact us via live chat. We’ll get back to you within 1-2 business day.