Frequently asked questions

Everything you need to know about Cloudbrand.

What is Cloudbrand?

Cloudbrand is a white-label brand assets management app for creative and digital agencies. It’s like Brandfolder and Dropbox combined into a single platform, but designed for small teams who desperately want to showcase themselves when sharing creative and brand assets with clients, instead of traditional providers like Google Drive. 

Cloudbrand serves freelancers, creative professionals, and digital agencies who regularly share files and collaborate with clients. The key difference between Cloudbrand and other services is its emphasis on creating a fully branded experience. You can customize the platform with your logo, colors, custom domain, and email, giving your clients the impression they’re interacting with your agency’s custom-built cloud storage portal.

Unlike Dropbox, Cloudbrand is fully white-label, meaning your clients interact with your brand, not Cloudbrand. It also doesn’t require recipients to create accounts to download files.

Yes! Cloudbrand combines cloud storage and digital asset management, making it a great alternative to Brandfolder for small agencies.

Our brand portal features let you create dedicated mini-portals to store, organize, and share brand assets for your agency or clients. It’s a simple way to manage branding materials in one place. You can see an example of how it works here: reelunlimited.cloudbrand.io/brands/reelunlimited.

Yes, Pro and Business plans allow you to use a custom domain. Free plans include a Cloudbrand subdomain (e.g., agency-name.cloudbrand.io).

No, people you send files to can download them without logging in. Unlike WeTransfer or Dropbox, where recipients often need to create an account to save files, with Cloudbrand you can invite your recipients to join your own cloud storage portal, not Cloudbrand’s. When you share files, you choose whether you want recipients to have an account or not. If you share files publicly, anyone with the link can see and download them. If you share with invited clients, only those clients can log in to see and download the files.

No, Cloudbrand is not designed for personal storage and sharing. It’s built specifically for business use, with a focus on digital agencies and small teams who need white-label file sharing and brand asset management.

It depends on your specific needs. Our Basic plan includes 3 TB, our Pro plan has 9 TB, and the Plus plan gives you 12 TB. The amount of files this can hold varies based on file types and sizes.

You can easily add your team members, freelancers, and collaborators to your Cloudbrand workspace. You don’t have to worry about paying per user – all Cloudbrand plans come with a set number of team members at no extra cost. With role management, you can decide who in your team can upload files and folders, access files, clients, and other settings.

We accept all credit cards from major networks such as Visa, Mastercard, and American Express.

You’ll be billed in USD.

We believe in keeping things simple. Instead of adding another monthly subscription to your list, we offer straightforward yearly pricing that’s affordable and easy to budget. One annual payment means no monthly renewals to worry about.

Cloudbrand Free, Basic, and Pro plans have storage limits. Cloudbrand Plus comes with unlimited storage (fair usage applies). If you’re on Free, Basic, or Pro and hit your limit, you’ll need to free up some space by deleting old transfers or upgrade to the Plus plan. Until then, you won’t be able to send or receive new transfers.

You can transfer files up to 200 GB in one transfer. Contact us if you want to increase your transfer limit.

A file sharing service lets users share files with others online. It uses cloud storage to host files and lets users share many files of any size at once. Cloudbrand is a file sharing service made especially for digital agencies to easily store and share files with their clients.

Yes, you can trust us. While Cloudbrand is built with agency collaboration in mind, we take the security and safety of your files seriously. That’s why we built Cloudbrand on top of military-grade technologies provided by Cloudflare.

Contact us via live chat. We’ll get back to you within 1 business day.